Hardware

CompTIA Server+

• Lesson 1: Introduction to Servers
  

• Investigating Different Types of Servers
  
• Identifying Server Types
  
• Identifying Server Hardware
  
• Identifying Parts of Computer Subsystems
  
• Identifying Components of the System Processing Core
  
• Identifying Drive Types and Implementations
  
• Identifying Components and Features of the Communications Subsystem
  
• Identifying UPS Types
  
• Identifying Server-specific Components Found in Other Subsystems
  
• Identifying Network Operating Systems and Other Software
  
• Identifying Network Operating System Features
  
• Identifying Other Server Software
  
• Lesson 2: Installing Servers
  

• Planning for Server Installation
  
• Discussing the Planning Process
  
• Adding Server Hardware
  
• Installing Server Hardware
  
• Discussing Rackmount Servers and Physical Installation
  
• Verifying the Installation
  
• Lesson 3: Configuring Servers
  

• Checking and Upgrading BIOS and Firmware Levels
  
• Checking the BIOS Level
  
• Configuring RAID
  
• Configuring Hardware RAID
  
• Installing Network Operating Systems and Other Software
  
• Testing the Server Installation
  
• Configuring External Peripheral Devices
  
• Installing System Monitoring Agents and Service Tools
  
• Documenting the Server
  
• Lesson 4: Maintaining Servers
  

• Backing Up Server Data
  
• Baselining Servers and Monitoring Server Performance
  
• Setting SNMP Thresholds
  
• Discussing SNMP
  
• Keeping the Server Clean
  
• Discussing Physical Maintenance of Servers
  
• Verifying Hardware
  
• Establishing Remote Notification
  
• Setting Up and Verifying Remote Notification
  
• Lesson 5: Upgrading Server Components
  

• Creating and Using Upgrade Check Lists
  
• Discussing Upgrade Check Lists
  
• Adding and Replacing Hardware
  
• Upgrading Server Software
  
• Installing NOS Updates
  
• Updating Drivers
  
• Lesson 6: Exploring Environmental Issues Surrounding Servers
  

• Evaluating the Physical Security of Servers
  
• Evaluating the Physical Security of Servers
  
• Evaluating the Server Room Environment
  
• Evaluating the Server Room Environment
  
• Lesson 7: Troubleshooting Servers
  

• Reviewing General Troubleshooting Information
  
• Reviewing Troubleshooting Concepts
  
• Discussing Troubleshooting Precautions
  
• Analyzing the Problem and its Cause
  
• Discussing Server Troubleshooting
  
• Using Diagnostic Software
  
• Investigating Wake-on-LAN Technology
  
• Identifying Bottlenecks
  
• Bottlenecks
  
• Lesson 8: Exploring Disaster Recovery Concepts and Techniques
  

• Ensuring Redundancy and Availability
  
• Discussing Fault-tolerance
  
• Backups
  
• Discussing Backup Strategies
  
• Creating a Disaster Recovery Plan
  
• Discussing Professional Data-recovery Services
  

CompTIA Network+

This course is designed to prepare students with the knowledge needed to use and maintain a wide range of network technologies.

• Lesson 1: Basic Network Theory
  

• Network Definitions
  
• Network Models
  
• Connectivity
  
• Network Addressing
  
• Signaling Concepts
  
• Lesson 2: Network Connectivity
  

• The Data Package
  
• Establishing a Connection
  
• Reliable Delivery
  
• Network Connectivity
  
• Noise Control
  
• Building Codes
  
• Connection Devices
  
• Lesson 3: Advanced Network Theory
  

• The OSI Model
  
• Ethernet
  
• Network Resources
  
• Token Ring/IEEE 802.5
  
• FDDI
  
• Wireless Networking
  
• Lesson 4: Common Network Protocols
  

• Families of Protocols
  
• NetBEUI
  
• Bridges and Switches
  
• The TCP/IP Protocol
  
• Building a TCP/IP Network
  
• The TCP/IP Suite
  
• Lesson 5: TCP/IP Services
  

• Dynamic Host Configuration Protocol
  
• DNS Name Resolution
  
• NetBIOS Support
  
• SNMP
  
• TCP/IP Utilities
  
• Upper Layer Services: FTP
  
• Lesson 6: Alternate Network Protocols
  

• Introduction to IPX/SPX
  
• AppleTalk
  
• Introduction to Apple Open Transport
  
• Introduction to IPv6
  
• Lesson 7: Network LAN Infrastructure
  

• Implement LAN Protocols on a Network
  
• IP Routing
  
• IP Routing Tables
  
• Router Discovery Protocols
  
• Data Movement in a Routed Network
  
• Virtual LANs (VLANs)
  
• Lesson 8: Network WAN Infrastructure
  

• The WAN Environment
  
• WAN Transmission Technologies
  
• WAN Connectivity Devices
  
• Voice Over Data Services
  
• Lesson 9: Remote Networking
  

• Remote Networking
  
• Remote Access Protocols
  
• VPN Technologies
  
• Lesson 10: Network Security
  

• Introduction to Network Security
  
• Virus Protection
  
• Local Security
  
• Network Access
  
• Internet Security
  
• Lesson 11: Disaster Recovery
  

• The Need for Disaster Recovery
  
• Disaster Recovery Plan
  
• Data Backups
  
• Fault Tolerance
  
• Lesson 12: Advanced Data Storage Techniques
  

• Enterprise Data Storage
  
• Clustering
  
• Network Attached Storage
  
• Storage Area Networks
  
• Lesson 13: Network Troubleshooting
  

• Using a Systematic Approach to Troubleshooting
  
• Network Support Tools: Utilities
  
• The Network Baseline
  
• Lesson 14: Network Operating Systems
  

• Novell NetWare
  
• Microsoft BackOffice
  
• Linux History and Operation
  
• Macintosh

CompTIA A+ Core Hardware

Students build on their background knowledge as they acquire the specific skills required to install, configure, upgrade, troubleshoot, and repair PC hardware components and systems.

• Lesson 1: Setting Up A Personal Computer
  

• Install Video Output Devices
  
• Install PS/2 Devices
  
• Install Parallel Devices
  
• Install Serial Devices
  
• Install Game and Sound Devices
  
• Install USB Devices
  
• Install FireWire Devices
  
• Connect Wireless Devices
  
• Lesson 2: Installing or Removing Internal Hardware
  

• Establish an ESD-free Work Area
  
• Install or Remove Adapter Cards
  
• Install a Network Adapter and Cable
  
• Install or Remove IDE Drives
  
• Install or Remove Internal SCSI Drives
  
• Install External SCSI Devices
  
• RAID
  
• Lesson 3: Upgrading System Components
  

• Add Memory
  
• Upgrade the CPU
  
• Add a CPU
  
• Upgrade the System BIOS
  
• Upgrade the Power Supply
  
• Upgrade the System Board
  
• Decide When to Upgrade
  
• Lesson 4: Performing Preventative Maintenance
  

• Connect External Peripherals to a Portable Computer
  
• Install or Remove Portable Computing Device Drives
  
• Install or Remove PCMCIA Cards
  
• Install or Remove Mini-PCI Cards
  
• Install or Add Memory to a Portable Computing Device
  
• Connect PDAs to Computers
  
• Lesson 5: Performing Preventative Maintenance
  

• Hard Disk Maintenance
  
• Perform Printer Maintenance
  
• Use a UPS
  
• Clean Peripheral Components
  
• Clean Internal System Components
  
• Dispose of Computer Equipment
  
• Lesson 6: Troubleshooting Device Problems
  

• Correct Monitor Problems
  
• Correct Input Device Problems
  
• Correct Adapter Card and PC Card Problems
  
• Correct Hard Drive Problems
  
• Correct Internal Removable Media Drive Problems
  
• Correct CD or DVD Drive Problems
  
• Correct Printer Problems
  
• Lesson 7: Troubleshooting System Problems
  

• Correct Network Connection Problems
  
• Correct Modem Problems
  
• Correct Power Problems
  
• Correct Boot Problems
  
• Correct Memory Problems
  
• Correct System Board Problems
  
• Correct Portable System Problems
  
• Diagnose System Problems

CompTIA A+ Operating Systems

Students build on their skills with using a Windows-based operating system to learn the specific skills they need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP operating systems. The course is designed for the computer professional who has support-level knowledge of personal computer (PC) hardware, but needs to expand upon that knowledge to learn the basic skills to set up and support the operating systems that run on PCs.

• Lesson 1: Overview of the MS-DOS Operating System
  

• Introduction to MS-DOS
  
• Installing and Networking MS-DOS
  
• Using and Configuring MS-DOS
  
• Troubleshooting MS-DOS
  
• Lesson 2: Introduction to the Windows 9x Family of Products
  

• Introduction to Windows 9x
  
• Installing Windows 9x
  
• Troubleshooting the Setup Process
  
• Configuring the Windows 9x User Environment
  
• Lesson 3: Introduction to Windows 9x Networking
  

• Networking Overview
  
• Installing Network Components
  
• Using Windows 9x in a Peer-to-Peer Environment
  
• Using Windows 9x in a Domain Environment
  
• Lesson 4: Windows 9x Architecture
  

• The Structure of the Windows 9x Operating System
  
• The Windows 9x Registry
  
• Memory
  
• The Virtual Machine Manager
  
• Plug and Play
  
• Lesson 5: Supporting Printers
  

• Printing in Windows 9x
  
• Network Printing
  
• Lesson 6: Troubleshooting Windows 9x
  

• Troubleshooting Strategy
  
• Troubleshooting Configuration Problems
  
• Lesson 7: Introduction to the Windows 2000 Family of Products
  

• Overview of Windows 2000
  
• Installing Windows 2000
  
• Server-based Installation
  
• Lesson 8: The Windows 2000 Boot Process
  

• Examining the Windows 2000 Boot Process
  
• Troubleshooting the Boot Process
  
• Lesson 9: Windows 2000 System Administration Basics
  

• System Administration in Windows 2000
  
• The Windows 2000 Registry
  
• Lesson 10: Introduction to Networking with TCP/IP
  

• The Microsoft TCP/IP Protocol Suite
  
• IP Addresses and Address Classes
  
• Network and Host Addresses
  
• Troubleshooting TCP/IP Addressing
  

• Lesson 11: Name Resolution Services
  

• Host Name Resolution Methods
  
• NetBIOS Name Resolution Methods
  
• Lesson 12: Customizing a Windows 2000 Installation
  

• Installing New Hardware
  
• Customizing Windows 2000
  
• Adding and Removing Software and Operating System Updates
  
• Configuring Internet Explorer for Web Access
  
• Lesson 13: Managing Network Printing
  

• An Overview of Windows 2000 Printing
  
• Administering Printers
  
• Web-based Printing in Windows 2000
  
• Lesson 14: Managing Hard Disks and Partitions
  

• Creating and Managing Partitions on Basic Disks
  
• Dynamic Disks
  
• Disk Defragmentation and Compression
  
• Managing Encryption
  
• Lesson 15: Monitoring and Troubleshooting Windows 2000
  

• Working with Event Viewer
  
• Monitoring Performance
  
• Optimizing Windows 2000 Performance
  
• Protecting Against Disaster